Privacy Policy

Rumaan (“Rumaan,” “we,” “us,” or “our”) provides a mobile application that lets users buy internet and telecom packages, place shop orders, and pay with supported mobile money methods (the “App”).

This Privacy Policy explains what information we collect when you use the App, how we use it, and the choices available to you. By using the App, you agree to the practices described here.

We collect information you provide and information created when you use the App:

• Phone numbers — the number you use at checkout, for order lookup, and the payer/recipient numbers you enter when buying packages.
• Delivery address — optional address details you enter for shop orders so we can fulfill delivery.
• Order and transaction details — products, quantities, package selections, payment method (for example EVC Plus, eDahab, or cash on delivery), amounts, and status.
• Device identifier — a randomly generated ID stored on your device so we can associate orders and transactions with your App installation.
• Support communications — information you share when you contact us by phone or WhatsApp.
• Technical and usage data — basic App and request information needed to operate and troubleshoot the service (such as timestamps and error logs on our servers).

We use the information above to:

• Process package purchases, shop orders, and payments.
• Confirm deliveries and follow up on order status.
• Show your order history and recent transactions in the App.
• Provide customer support for internet packages, payments, and orders.
• Improve reliability, prevent fraud or abuse, and maintain the App.
• Comply with legal obligations where applicable.

Payments may be completed through third-party mobile money providers (such as EVC Plus or eDahab) or cash on delivery. When you pay with mobile money, the payment provider processes the payment according to its own terms and privacy practices.

Rumaan does not store your mobile money PIN or full payment credentials in the App. We record transaction details needed to confirm and support your purchase (for example phone numbers involved, amount, package or order reference, and payment method).

The App may store limited information on your device (for example your phone number, delivery address, cart contents, and device identifier) so checkout and order lookup work more smoothly. You can clear this data by clearing the App’s storage or uninstalling the App.

We do not sell your personal information. We may share information only as needed to operate the service:

• Payment providers — to complete mobile money transactions you initiate.
• Service providers — hosting, infrastructure, or tools that help us run the App under appropriate confidentiality obligations.
• Delivery and fulfillment partners — when needed to deliver shop orders.
• Legal requirements — if disclosure is required by law, regulation, or valid legal process, or to protect the rights, safety, and security of Rumaan, our users, or others.

We keep order, transaction, and related account information for as long as needed to provide the service, resolve disputes, meet legal or accounting requirements, and improve the App. When information is no longer needed, we delete or anonymize it where reasonably practicable.

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The App is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also ask us to stop using certain information where that does not prevent us from fulfilling an active order or legal duty.

To make a request, contact support using the details below. We may need to verify your identity (for example, using the phone number associated with your orders) before responding.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the App after an update means you accept the revised policy, unless applicable law requires additional consent.

If you have questions about this Privacy Policy or your information in the Rumaan App, contact us:

• Phone / WhatsApp: +252 610 891 818
• In-app: Support tab
• Email (developer): hello@reliatrusty.com